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Company information
Time Vison ApS is a company registered in Denmark under CVR no. 29975892
Kronprinsessegade 57D 102, 1306, Copenhagen K, Denmark
hello@labcopenhagen.com
Tel. +45 8816 4016
Year established: 2006

Contact
You may call us on +45 8816 4016 between 10 am and 16 pm (GMT +1 Standard Time / GMT +2 Summer Time) on Monday to Friday or email us at
hello@labcopenhagen.com

Age requirements
By placing an order through miangcopenhagen.com you warrant that you are at least 18 years old.

Payment
Labcopenhagen.com accepts international payments through VISA, MasterCard, Maestro, JCB, American Express and PayPal.
Please note that when you buy a watch on miangcopenhagen.com the watch will be customized according to your requirements and your name will be engraved on the case back. Consequently, we will debit your credit card at the time of your order and not at time of delivery.

Delivery
We ship from Denmark with free delivery worldwide, using UPS, Fedex or a similar courier.

Delivery time
The delivery time is app. 4 weeks from the time you have customized your watch and placed your order.

VAT, import duties and/or taxes
Orders shipped to countries within EU are inclusive of 25% Danish VAT.
Orders shipped to countries outside EU are exclusive of VAT and may be subject to local VAT, import duties and/or taxes. Orders to countries outside EU are shipped according to Incoterms DDU (delivery duty unpaid). This means that if any local VAT, import duties and/or taxes occur, they must be rendered by the customer for the package to clear customs. Your local customs office should be contacted for more detailed information.

Guarantee
Any LAB Copenhagen watch is guaranteed against defects in material and workmanship for 2 years from the date of purchase.
Any part found defective will be repaired or replaced at no charge.
In order to benefit from the guarantee, you will be required to
present the certificate of guarantee duly dated, stamped
and signed by LAB COPENHAGEN.
The guarantee does not cover defects arising from damage
and mishandling, misuse or attempted repairs.
Nor does it cover leather straps and glass.

100 days return policy
You may return any delivered product to us for any reason at all, if you are not happy with it, provided that you have notified us in writing within 100 days of delivery of the product you want to return. The product must be returned in its original packaging and must be in new and unused condition. The notice must be sent by email to hello@labcopenhagen.com
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you in full as soon as possible and in any event within 20 days after we have received the returned product from you.
Should you wish to return a product please address your return to:
Time Vision ApS, Kronprinsessegade 57D 102, 1306 Copenhagen K, Denmark

Faulty products
We try very hard to deliver products in excellent condition. However, if the product is faulty upon delivery we need your assistance and prompt provision of certain information regarding the product:
-you specifying with reasonable detail the way in which the product is damaged or defective.
-you providing us with the delivery note number and such other information that we reasonably require.
To arrange a return of a faulty product please email us at hello@labcopenhagen.com
Once you have notified us that you wish to return a faulty product, any sum debited to us, including reasonable charges to return the product, will be refunded to you in full as soon as possible and in any event within 20 days after we have received the faulty product from you.
In case of returning a faulty product please address your return to:
Time Vision ApS, Kronprinsessegade 57D 102, 1306 Copenhagen K, Denmark